Hello. I’m Amira, Samsung Moderator Thank you for asking the question We wish you a happy day Based on your inquiry regarding the update
we really apologize for the problem you encountered Based on your question, it is clear that you are facing a problem with the fingerprint of your device I ask you to take the following steps: 1- Open the settings 2- screen 3- Activate touch sensitivity 4- Eliminate accidental touch Then reboot the device and turn on a new fingerprint Then do a fingerprint test for the device 1- Dial the code *#0*# 2- We choose the word sensor 3- We choose finger print 4- Click on the normal test We let it scan. If the word “pass” appears to you, the problem remains We hope to resolve the issue with you as soon as possible
If you have any other question, can you explain it to us We are at your service always Thanks for your time
