Original topic:

I bought the new samsung a71 the last month Sometimes the wifi is disconnected

(Topic created on: 09-27-2020 11:45 AM)
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ShekhMd
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جالاكسى A
I bought the new samsung a71 4 month Sometimes the wifi is disconnected and then connected Bluetooth disconnect once a day What should I do?
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samsungksa1
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جالاكسى A

Thank you for contacting Samsung KSA 

make sure that your device is on the last update 

to connect to your WIFI  ensure that your device and the WIFI within the maximum range and also make sure that there's no obstacles or you check with the service provider as it may the problem not from the device itself or you can also reset the network setting from the device settings-general management-reset-reset the network settings

make sure that flight mode is turned off

check bixby routine

make sure dear that you are in place where there's a strong signal

and your device doesn't block the device antenna

if you still face the same problem kindly check with the service provider 

and check the network coverage

try to restart your device in the safe mode

also you can test that by using Samsung Members app: kindly go to get help page -then interactive check-select wifi 

 

Hope you and your family staying healthy and safe!

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