Replaced the tempered glass protection 9 times because loosen from right side facing the volume and lock / fingerprint buttons, 2 are Ringke and 4 Nillkin and 3 other top quality brands
Hello. I’m Amira, Samsung Moderator Thank you for asking the question We wish you a happy day Based on your inquiry regarding the update
With regard to the fingerprint: I ask you to do the following steps: 1- Open Settings 2- The screen 3- Activate touch sensitivity 4- Eliminate accidental touching Then restart the device and run a new fingerprint Then do the device's fingerprint test 1- Dial *#0*# 2- We choose the word sensor 3- Select finger print 4- Click on normal test We leave it to scan. If you see the word pass, then the problem is solved And for the slow movement of the device I authorize you to follow the following steps: Ensure that there is no problem with the charger, battery or screen Ensure that the device's powers are not revoked through settings Close applications in the background Ensure that there is enough space Ensure that the device is updated to the latest version If the problem persists after performing the following steps, I request your permission to perform a factory reset through the following steps: - settings -Public Administration - Reset Factory data reset -Reset Clear all And your permission Before starting this step, please copy the phone data. It can be stored through the following link for the program Samsung smart switch http://www.samsung.com/eg/support/smartswitch/
If you have any other question, can you explain it to us We are at your service always Thanks for your time
