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04-08-2021 05:39 PM in
جالاكسى A- Mark as New
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04-08-2021 05:46 PM in
جالاكسى A
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04-08-2021 07:16 PM in
جالاكسى AGood evening regret. With your Honor, Amira from Samsung Egypt
At the beginning,
I apologize very much for the problem that you faced
We thank you very much for raising your question Based on your inquiry, it is clear that you are facing a problem WIFI
1) Antenna device
2) To be from a working Wi-Fi signal
3) Make sure that the router is working
4) You can try connecting the device to another router
5) Can you reset the Wi-Fi? Through this code * # 2663 # Then choose or reactivate Wi-Fi Update wifi version
6) Please that the device is up to date
If there is any other question you have,
he can explain it to us You will find us at your command at any time Thank you for your time, thank you for your time
Thanks

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04-08-2021 10:39 PM in
جالاكسى A
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04-09-2021 10:29 AM in
جالاكسى AHello. I’m Amira, Samsung Moderator.
Thank you for asking the question
We wish you a happy day
At first of all we really apologize for the issue you faced
Based on your inquiry regarding you faced issue in wifi so please kindly make some steps to be able to solve the issue
1-Open Public Networks-
-Make sure that internet work in another device
- Ensure proper credentials are entered as required (password, Username..etc)
- Move to a location with a better Wi-Fi signal strength if connection is weak and / or dropping
Turn the Wi-Fi off / on
- Power down the device and power back on again
-Remove the latest connected router
2- use this code to refresh your wi fi * # 2663 #
We hope that the problem will be solved by you as soon as possible
And if you have any other inquiries
You will find us at your command at any time
Thanks
