Battery life

[MohamedEssamEm]

Now Samsung members appear. Battery life is weak. How much this goes bad and can it damage the phone ??

[Samsung Admin]

MohamedEssamEm

Hello. I’m Mehad, Samsung Moderator
Thank you for asking the question
We wish you a happy day
Based on your inquiry regarding the update

kindly explain your query more to full assist if you have any issue in the battery


If you have any other question, can you explain it to us
We are  at your service always
Thanks for your time

[MohamedEssamEm]

This the message

[Samsung Admin]

MohamedEssamEm

Hello. I’m Mehad , Samsung Moderator
Thank you for asking the question
We wish you a happy day
Based on your inquiry regarding the
we recommend that you perform a factory data reset to resolve this issue using the steps below:-
Launch the Settings app and tap General management → Reset → Factory data reset →
RESET → DELETE ALL.

Ensure all user data is backed up using smart switch
from the link below and then use the backup tool to create a data backup
http://www.samsung.com/eg/support/smartswitch/
If you’re still facing the same issue, kindly take the device to the service center to check on it.
you can follow the link below to find the nearest one :
http://www.samsung.com/eg/support/servicelocation/
If you have any other question, can you explain it to us
We are  at your service always
Thanks for your time