Hello. I’m Amira, Samsung Moderator Thank you for asking the question We wish you a happy day Based on your inquiry regarding the update
Based on your question, it is clarified that I ask your permission to follow the following steps Has another USB charger been tried from the device or? Is the battery original or not? Is there any problem or broken in the charging socket? Is there a problem with the charger used? Is there any swelling in the battery? Ensure that the charger is original If the problem persists Please factory reset the device. settings ← General Administration → Reset → Factory data reset →Reset → Clear all. Before starting this step, please copy the phone data. It can be stored through the following link for the program Samsung smart switch http://www.samsung.com/eg/support/smartswitch/
If you have any other question, can you explain it to us We are at your service always Thanks for your time
