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09-29-2021 05:29 AM (Last edited 09-29-2021 05:45 AM ) in
جالاكسى نوت- Mark as New
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09-29-2021 04:49 PM in
جالاكسى نوت
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09-29-2021 05:30 PM in
جالاكسى نوتHello. I’m Amira, Samsung Moderator.
Thank you for asking the question
We wish you a happy day
Based on your inquiry
I ask your permission to follow these steps:
To reset S pen, open Settings, and then search for and select S Pen. Tap S Pen again, then tap S Pen remote or Air actions, and then tap More options (the three vertical dots) Tap Reset S Pen and wait for the S Pen to reset itself.
Thanks
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09-29-2021 07:57 PM in
جالاكسى نوتAll troubleshooting steps are followed beforehand.
From Reseting the spen, reseting the mobile itself
To even
Trying another spen it got to be an issue with the digitizer and it's not a new thing. It's been this way since i bought it.

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09-29-2021 08:43 PM in
جالاكسى نوتWe really apologize for the problem that you face
You can visit the nearest Samsung service center and they will be able to help you
Kindly send us your address to provide the nearest service center
or you can find it following the below link:
http://www.samsung.com/eg/support/servicelocation/
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09-29-2021 09:58 PM in
جالاكسى نوت
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09-30-2021 12:57 PM in
جالاكسى نوتHello. I’m Amira, Samsung Moderator.
We wish you a happy day
We apologize to you and appreciate your position. We ask you to contact us again through the maintenance center and to communicate with us and clarify the receipt number so that we can assist you
Thanks
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09-30-2021 01:45 PM in
جالاكسى نوت•The problem was acknowledged in both
•The first visit the phone was taken to the repair zone where a colleague of the person helping me who happens to have the same device and, i was told that he had the same problem, hence it's not a problem.
•The second visit didn't even make it to the repair zone, and what i was told back then is written in the original post
What i am trying to say is thet it was an on spot check where no maintenance done to require a receipt. Or at least on your end you thought so
However i do have a proof of visit on me, it happens that ichanged the screen protector on the same day of my first visit
