01-06-2021 07:53 PM (Last edited 01-06-2021 07:54 PM ) in
01-06-2021 08:03 PM in
Dear valued customer
Thank you for contacting Samsung Levant support
we need to confirm the following please
1. may I confirm if the other devices are connected properly to the same router
2.may I know if the router is in the same room of the TV
3.may I know if you have tried connecting to another network, like your mobile hotspot for example
in order to check if its a service provide issue or from the same TV
01-06-2021 08:13 PM in
01-08-2021 11:10 PM in
we kindly recommend you to try to connect your TV to a different wifi network such as your mobile hotspot in order to check if the issue is from your network provider or the TV itself
