Original topic:

smart view issue

(Topic created on: 02-07-2021 02:21 AM)
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alidia
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It's hard to find my TV with smart view option, some times it takes about 15 minutes to find my TV. TV's name: Samsung 55 inch curved
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Samsung_Expert
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kindly note that the smart view depends on the internet connection that you have 

kindly try to reset your network settings and try it again 

alidia
Beginner Level 3
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yes I know that sir, but the weird thing is that I can connect my phone to my TV without connecting with internet with both devices. I hope you can fix the problem in the next software update. Thanks for caring
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alidia
Beginner Level 3
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Thanks for respect but I am really sure. I don't know how and why but I think because the both devices are from Samsung, and I have checked software update and both Tv and my phone have the latest version.
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