I bought TV QLED Q60C 65 inch from Samsung Egypt two weeks ago.
After two days of use, there was a problem of white spots at the bottom of the screen, noticing with the black background.
After referring to Samsung's support for Egypt, the response was that this problem does not affect image quality and that this is not an industry flaw، and the product was refused replacement.
Hello. I’m Amira, Samsung Moderator Thank you for asking the question We wish you a happy day Based on your inquiry regarding the update
1. Picture Test Menu > Support > Self-Diagnosis > Picture Test. rest picture Setting > Picture > Expert Settings > Reset Picture
kindly ask the customer if the line(s) is physical (crack/impact damage) on the screen / panel also if the customer can see it when the TV is turned off
Follow collapsible panel for resolution.
If you have any other question, can you explain it to us We are at your service always Thanks for your time
