Hello. I’m Aya, Samsung Moderator Thank you for asking the question We wish you a happy day Based on your inquiry regarding the update
kindly follow the below steps - We make sure that the application was last downloaded or deleted - We close all open applications on the screen - If the device is standing, we can press volume down and power To restart the device again -If all the steps do not solve the problem, we can do a factory reset of the device Usually a problem occurs with the device and it stops for a few moments. It is possible that this problem is temporary and it is possible to solve the problem by pressing the volume down and power buttons for 7 seconds. The device will be restarted again and the problem will be solved. Force restart (Power key) +Volume down for 7 sec) If the device is not turned on, it must activate the safe mode feature, which is a feature that is activated when the device is not turned on, which is by pressing and holding the volume down button while the device is turned on. Safe mode (Hold volume down during power on) It is possible that the problem is with the screen or there is a delay in the screen’s response, so you must test the touch using the code *#0*#.
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