Original topic:

Fold 4 overheating after updating to 6.1

(Topic created on: 07-01-2024 07:45 PM)
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amr02529
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I have a problem after updating to ui 6.1 
Overheating ,slow charging 

It disappeared when I were on wifi 
Thanks 
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SamsungModerator1
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amr02529

Good Evening , regret, with you Mehad from Samsung Egypt

We thank you very much for asking your question and we wish you a happy day

Based on your question

kindly follow the below steps

1. Is the handset is overheating or getting warm while charging.

Check for updates first

If the updates didn´t work, reset the phone.

we recommend that you perform a factory data reset to resolve this issue using the steps below:-

Settings – Backup and reset - Factory data reset.

Ensure all user data is backed up using smart switch

from the link below and then use the backup tool to create a data backup

http://www.samsung.com/eg/support/smartswitch/

If the issue wasn’t resolved you can honor us with your visit to the nearest service location in order to diagnose the device and solve the issue.

you can follow the link below to find the nearest one :

http://www.samsung.com/eg/support/servicelocation/

If you have any other questions

We are at your command and at your service at any time

Thank you for coming and for your time

 

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