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07-01-2024 07:45 PM in
اخرى- Mark as New
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07-25-2024 03:28 PM in
اخرىamr02529
Good Evening , regret, with you Mehad from Samsung Egypt
We thank you very much for asking your question and we wish you a happy day
Based on your question
kindly follow the below steps
1. Is the handset is overheating or getting warm while charging.
Check for updates first
If the updates didn´t work, reset the phone.
we recommend that you perform a factory data reset to resolve this issue using the steps below:-
Settings – Backup and reset - Factory data reset.
Ensure all user data is backed up using smart switch
from the link below and then use the backup tool to create a data backup
http://www.samsung.com/eg/support/smartswitch/
If the issue wasn’t resolved you can honor us with your visit to the nearest service location in order to diagnose the device and solve the issue.
you can follow the link below to find the nearest one :
http://www.samsung.com/eg/support/servicelocation/
If you have any other questions
We are at your command and at your service at any time
Thank you for coming and for your time