Bluetooth external mics

[Shadyyyyyy]

All external mics connected through Bluetooth aren't working!! 

[Sara-nader]

Hello  I’msarah, Samsung Moderator

we thank you for asking your question

Please make sure that the device is on the latest update
If the problem persists make reset factory
If the problem persists
You can visit the nearest Samsung service center and they will be able to help you

Kindly send us your address to provide the nearest service center

or you can find it following the below link:

http://www.samsung.com/eg/support/servicelocation/

thank you