Tab S7+ S pen sensitivity problem

[gab86]

Since the last update I can't use my s pen for handwriting or painting, it's highly sensitive, when I get it off the screen it still works, how can I solve that?

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[MohamedDawoud1]

https://t.me/Arabic_TeleAdds2_bot?start=04891560364

[gab86]

Non useful at all

[samsungmena]

gab86

Hello. I’m Nada, Samsung Moderator
Thank you for asking the question
We wish you a happy day
Based on your inquiry regarding the update

Kindly follow the below steps:

Restart your phone.

Check the updates.

Settings > Advanced Features > S Pen > S Pen Remote, and then make sure the switch is toggled on.

In settings tap on Advanced features.

Tap on S Pen.

Tap on Air actions.

Tap menu option.

Tap on Reset S Pen.

S Pen is being reset and reconnected.

Reset S Pen has been completed.

You can do S pen test to check if it’s working or not , Phone dial > *#0*#

Tab ‘wacom test’ Or ‘ Spen’, and then move S-pen across the yellow grid at a time. The grid will turn green.

If there is no issue during the test, we recommend that you perform a factory data reset to resolve this issue using the steps below:-

Launch the Settings app and tap General management → Reset → Factory data reset →

RESET → DELETE ALL.

Ensure all user data is backed up using smart switch

from the link below and then use the backup tool to create a data backup

http://www.samsung.com/eg/support/smartswitch/

If you’re still facing the same issue, kindly take the device to the service center to check on it.

If you have any other question, can you explain it to us
We are  at your service always
Thanks for your time

[gab86]

OK I had installed the last update lastly, then I did factory reset and deleted all data, then I tried your instructions though it didn't work!
I am not pretty sure that I did well so I will write down wat I did here

Restart
Pen is attached
Setting
Advanced features
S Pen
Air action is toggled on
From options menu ...... reset Pen
If I am doing this right, then it didn't solve my problem

[Amira-elnagar]

gab86

Hello I’m Amira, Samsung Moderator
we thank you for asking your question
we do really apologize for the problem that you face
You can visit the nearest Samsung service center and they will be able to help you
Kindly send us your address to provide the nearest service center
or you can find it following the below link:
http://www.samsung.com/eg/support/servicelocation/
thank you