wi-fi calls problems

[JAGDIP7799]

I can't use wi-fi calls with Galaxy M31. Function is  available in handset but can't work ! Network operator Jio offer it.. 

[Ehsank]

may be network problem

[JAGDIP7799]

no, handset problems,

[Ehsank]

i didn't say handset set problem, i said network means wifi connection may weak

[sohag9]

yah weak just refresh ur mobile and try again

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

To resolve the issue kindly follow the given below steps:-

1. Check device in safe mode:- Press and hold the Power key, when Power off icon appears >Press and hold the power off icon.
Exit safe mode: Hold the power button and select restart on the device.

2. Reset the device:- Settings >General Management > Tap on Reset.
Note: Before reset make sure to have back up of the data via Smart Switch Mobile App
(Install Smart Switch App > Open > Click on Memory Card Icon >Back Up option > Choose the data for Back up > Back Up).

If the issue still persist, kindly register your concern in Samsung Members app along with screenshots, short videos and error log file(Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[JAGDIP7799]

ok