The report you sent came without the system log and therefore the case could not be diagnosed.
Send us another report according to the following guidelines: Log in to the Samsung Members app> Support> Error reports> Select the appropriate topic> On the new page that appeared, it is recommended to wait 3-4 minutes to allow the device to create the system log It is very important not to exit the app as during this time the device collects the system data and creates the file. Then make sure 'Send System Log' at the bottom of the screen is marked with a V and send the report.
