cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

Phone has become a bit slow.

(Topic created on: 09-24-2023 02:13 PM)
114 Views
Bhavik97
Active Level 4
Options
Discussions
I wanted to write this post, but Samsung Members was not opening. I had to reboot, and then it opened. It's not as smooth as before. I wanted to check if there is an another update but it took 2-3 minutes to connect with server whereas previously it was taking 5-10 seconds. 

Please come up with the new Beta version as soon as possible. 
2 Comments
IndiaBetaTeam
Moderator
Moderator
Options
Discussions

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Without a log file we cannot analyze this issue, Also share video clips and images for better understanding and report this issue with the log file. This will help us to further investigate and resolve this issue.

To attach the log file: Samsung member > Click on beta banner > Switch to beta mode > Beta feedback > Send feedback > Error report.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

0 Likes
Bhavik97
Active Level 4
Discussions
I tried doing it a couple of times, but I was unable to send logs. After clicking on 'Error report,' I received a message that the logs were being collected. However, after 10 minutes, I received a message stating that the logs could not be sent at that moment. Please try again later.
0 Likes