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12-23-2023 10:08 PM (Last edited 12-23-2023 10:09 PM ) in
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12-23-2023 11:50 PM in
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12-26-2023 08:45 AM in
DiscussionsDear Samsung Member,
Greetings from Samsung Customer Support!
As per your query, we request you kindly share the log file Also, share video clips and images for better understanding and report this issue with the log file. This will help us to further investigate and resolve this issue.
To attach the log file: Samsung member > Click on beta banner > Switch to beta mode > Beta feedback > Send feedback > Error report.
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
Warm Regards,
India Beta Team
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08-13-2024 11:36 PM in
DiscussionsAudio sync issues with Bluetooth headsets can be particularly frustrating, especially during calls or while watching videos. These problems often arise due to latency, where there's a noticeable delay between the audio and video or between speech and hearing. The cause of this can vary from interference from other wireless devices to the inherent delay in Bluetooth transmission. To mitigate these issues, ensure that your headset's firmware is up to date, reduce the distance between the headset and the connected device, and consider using a headset with aptX Low Latency support, which is designed to minimize such delays. Additionally, some devices have settings that allow you to adjust audio sync manually, which can also help alleviate leveling kits the problem.
