I have a galaxy S24 Ultra, I got it less than 1 month ago. I accidentally spilled some water on it while it was on a table, and the water got into the phone ruining the cameras completely. I'm not the only one. You can google: S24 Ultra Water inside cameras
Knowing that the phone was never dropped and is in brand new state. I took the phone to Samsung Service Center in Lebanon. I was so pleased with how the employees treated me. However, I was shocked when they told me that warranty doesn't cover water damage!!! How a large company like Samsung wouldn't guarantee that thier flagship phones are waterproof. And they widly advertise ( IP68 rating, can be fully submerge in 5ft for 30 minutes..)
Yesterday, 9/9 I called the local service center to be shocked wit the fact that my repair was rejected and my phone is out of warranty. They addressed the issue as bad use and not related to manufacturing. How its a bad use issue and water resistance seal wasn't able to handle a spill of drinking water??
They confessed that the phone was never disassembled before and not physically damaged.
I'm so disappointed with the result. Guys, don't get scammed like how I did, the S23 Ultra is still a good phone.
I have an S22 Ultra and I used to wash it with tap water and its still 100% functional.
Thanks Samsung
Edit: Employees in the service center in Lebanon were so nice and kind, they also resealed my phone after drying it completely. However I'm still not confident to get my IP68 rated device near water. And what did I do to carry a reparid device for this price?
