As per your query, we request you kindly share the log file. Without a log file we cannot analyze this issue, Also share video clips and images for better understanding and report this issue with the log file. This will help us to further investigate and resolve this issue.
To attach the log file: Samsung member > Click on beta banner > Switch to beta mode > Beta feedback > Send feedback > Error report.
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
Kindly put your device on SAFE MODE and then check if you face the same problem. To activate SAFE MODE
TURN OFF YOUR DEVICE THEN RESTART IT WHEN YOU SEE SAMSUNG GALAXY WRITTEN PRESS AND HOLD THE VOLUME DOWN KEY FOR 10 SEC and your safe mode is activated.
