Original topic:

Call functionality issue

(Topic created on: 09-09-2023 12:27 AM)
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Tesla369
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Sim 1 not detected properly. But after sometime tried to call using Sim 1. Calling UI got hanged and I couldn't end the call. On tapping the end button, it shows call ended but still in calling mode. Had to restart the device.
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IndiaBetaTeam
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Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and request you kindly share the log file. Without a log file we cannot analyze this issue, Also share video clips and images for better understanding and report this issue with the log file. This will help us to further investigate and resolve this issue.

To attach the log file: Samsung member > Click on beta banner > Switch to beta mode > Beta feedback > Send feedback > Error report.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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Tesla369
Active Level 1
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Hi, I have shared a recording of the same as you mentioned. Thanks
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