Factory defect?

[Obsedian]

I got an S24 ultra 3 weeks ago the battery drain quickly like it losses more than 30% in like 4 hours also the temp it gets over 40°C under normal use and over 50°C in gaming especially in the first moment so is that a factory defect?

[SivanV]

Hi,

Other factors that contribute to increased battery consumption:
Temperature - Exposure to very high or very low temperatures (above 35 degrees and below 0 degrees).
Weak reception - Areas where the cellular reception signal is weak.
Outdated software version - The customer is advised to update the device version via Settings > Check for system updates > Download and install.

1. Check the battery status using the self-diagnostic tool in the Samsung Members application.
Using the Samsung Members application is available on Samsung Galaxy devices only and requires connection to a Samsung account.
1. Go to the Samsung Members application > Support > Phone Diagnostics > Battery Status.
2. The battery life status will be displayed as follows:
If the battery test determines that the battery is low, the text Action required will appear, which requires further testing.
In such a situation, we will move to the escalation table and perform a diagnostic test to diagnose battery performance based on charging cycles.

[sa217109 · Accepted solution]

So i ben using. S24+ plus fpr a long time for me its good but here are some tips to help

Software updates - Make sure your phone is updated to the latest firmware.

2. Background apps - Check if some apps are consuming excessive battery.

3. Charging habits - Using certain chargers or cables can affect heat and battery behavior.

4. Factory defect - If the problem persists even after updates and optimization, it might indicate a hardware issue.
Also at the end i dont for get to turn on power saving and battary protection in the uper panel

[sa217109]

Also in the settinv look for device care click on it then optimaize it helps to know wgere the proplem