Original topic:

Lagging and stuttering when scrolling on 120hz

(Topic created on: 12-23-2020 10:10 AM)
2316 Views
Palanik
Active Level 2
Options
Galaxy Note
When I scrolling a lot of time on 120hz telephone begins to stuttering, like processor can't get enough power, the smoothness of all phone is getting down, after a little bit time it comes back to normal. It was on android 10 and now on android 11 still. How can I fix this? Samsung galaxy note 20 ultra (exynos). 

Samsung galaxy note 20 ultra stuttering 
5 Comments
Erani
Active Level 5
Galaxy Note

Hey @Palanik, 

i am sorry to see that you are experiencing stuttering while using the 120hz screen refresh rate on your device. 

i will advise to check for Facebook app  latest version. 

I will be happy to know if you are experiencing it not using dark mode option as well?

In addition did you notice any specific apps other than Facebook in which the issue occurs ? 

 

 

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Palanik
Active Level 2
Galaxy Note
It happens not only with Facebook or other applications. The stutter in all telephone. But not all the time, like processor getting a lot work and cannot take it, like slow down all system. Trying factory reset, didn't help.
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Erani
Active Level 5
Galaxy Note
could you please send us logs of your device so we could check it?
go into Samsung Members 》plus sign in the bottom》error report》mark attached logs
please specify the time exactly it happend and attach a video of the problem you are experiencing.
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Roee
Active Level 8
Galaxy Note

Hi,

Please check one more thing. On 'Apps' search for Google Android Webview or Android System Webview and check the software version.

It may appear on devices that specific version (85.0.4183.81) of Google Android WebView is installed.

Let me know the version once you check it.

Thanks,

Roee

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Palanik
Active Level 2
Galaxy Note
87.0.4280. 101
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