Add call option not available in phone dialler

[SRK716]

Am using Samsung Note 20 ultra , Model SM-N986N

Native phone dialler is not having Add call option. Please refer images attached 

Anybody facing such issue..help of this will be much appreciated 

[SRK716]

Also I have raised this issue to Samsung , they have escalated the issue to next team ..this is what the reply received from Samsung

[SRK716]

Thanks for your effort . I have tried by calling other number, after that call was accepted I tried option through three dots on top right corner..but add call option not visible. Please check my SS

[SRK716]

No luck ..issues continuous. Anyways thanks for your time and effort

[SRK716]

Sorry ..not worked . Thanks for your time and effort

[Bonham Mujinga]

Thank you so much for the information, I was having same challenge.

[SRK716]

Have tried a lot ..checked the three dots and settings etc ..no use . Check this link similar issue reported by other user of samsung https://support.google.com/android/thread/27705145/add-call-button-missing-after-updating-to-android...

[SRK716]

Pls check the reply from Samsung

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[SRK716]

Error report sent , please check