while talking in a call sensors are not working

[krisshnnaa]

While talking using ear, my screen is not turning off I have to do manual turn off

[deep5163]

same problam

[IndiaBetaTeam]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please perform the below mentioned steps to resolve the issue:

* Check rebooting your device. 

If the issue still persists, kindly send system log file using Samsung member application i.e. Samsung member BETA app > BETA feedback > Send feedback > Error report > Collect log files > attach.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support