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Original topic:

What is the point of beta feedback if they are going to auto reply

(Topic created on: 10-05-2022 10:40 AM)
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Karan167
Active Level 3
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Every beta feedback i provide i get auto reply stating logs not sufficient. 
Then what is the point of beta feedback. I think samsung india is not interested in resolving issue, so instead of logging issue as reported they ignore and auto reply stating logs not sufficient. 
How hard it is to understand that ' phone's display turning off due to bedtime mode turning automatically on
Or picture in picture mode not working while using gesture navigation. 

Have you recieved any positive feedback while reporting issues?
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4 Comments
Shervin007
Active Level 6
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Out of 4 issues i raised for two i recieved proper response and for 2 i got the same automated response about logs being insufficient
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Karan167
Active Level 3
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I even uploaded screen recording of the issue. Still same reply.
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nagenz
Active Level 6
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Insufficient info is the most common reply
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IndiaBetaTeam
Moderator
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Dear Samsung Member,

Greetings from India Beta Team!

Thank you for sharing your feedback. We welcome your suggestion and appreciate the time and effort you have spent sharing your valuable comments. This will help us to improve our services.

Thank you for being our valued customer.

Warm Regards,
India Beta Team

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