I tried sending logs, but I was unable to send it. After clicking on 'Error report,' I received a message that the logs were being collected. However, after 10 minutes, I received a message stating that the logs could not be sent at that moment. Please try again later.
As per your query, we would request you to please restart your device once and try again after restarting the phone, we request you kindly share the log file. Without a log file we cannot analyze this issue, Also share video clips and images for better understanding and report this issue with the log file. This will help us to further investigate and resolve this issue.
To attach the log file: Samsung member > Click on beta banner > Switch to beta mode > Beta feedback > Send feedback > Error report.
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
