- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-03-2020 10:24 PM in
Discussions- Mark as New
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-04-2020 09:21 AM in
Discussionsi have same problem..
media volume is also fix..it is not increased or decreased even press by volume buttons
- Mark as New
- Subscribe
- Subscribe to RSS Feed
- Permalink
11-05-2020 12:31 PM in
DiscussionsDear Samsung Member,
Greetings from Samsung Customer Support!
Please perform the below mentioned steps to resolve the issue:
* Disconnect all accessories and remove any third-party case form your phone.
* Check device volume settings if its full or not.
If the issue still persists, kindly send system log file using Samsung member application i.e. Samsung member BETA app > BETA feedback > Send feedback > Error report > Collect log files > attach.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support