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Original topic:

Payment apps in Secure Folders not working

(Topic created on: 10-28-2023 08:53 AM)
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KaranSingh11
Beginner Level 2
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When payment apps are in secure folder they won't work.
Once these application install outside secure folder then they will work.
4 Comments
IndiaBetaTeam
Moderator
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Dear Samsung member,

Greetings from Samsung customer support.

Kindly share logs just at the time of the issue occurring as without logs issue cannot be analyzed this issue. Please share the complete issue description, please share video/image, logs, and report issues just at the time of occurring with the video.

To attach the log file:- Samsung member > Click on beta banner > Switch to beta mode > Beta feedback > Send feedback > Error report. This will help us to further investigate and resolve your concern.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
India Beta Team

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Shubham_sony
Active Level 5
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facing same problem mobile banking apps doesn't work
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Skaska
Active Level 1
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Did this get resolved for you mate?

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NarainKR
Active Level 3
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Hello

Even today imobile couldn't send an sms and verify the account from secure folder. 

Don't see any use of Knox secure folder. 

Any update on how to activate mobile?

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