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Original topic:

Intermittently sound from 1 ear buds stop playing

(Topic created on: 09-02-2023 01:09 PM)
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Vinayak26493
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I'm using Samsung Galaxy Buds + and its working fine with other devices and my laptop. But since I updated my S23 to One UI 6 beta this issues is seen. Sometime 1 ear bud stop playing sound and due to lag in sound video and sound doesn't sync.

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IndiaBetaTeam
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Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and request you kindly share the log file. Without a log file we cannot analyze this issue, Also share video clips and images for better understanding and report this issue with the log file. This will help us to further investigate and resolve this issue.

To attach the log file: Samsung member > Click on beta banner > Switch to beta mode > Beta feedback > Send feedback > Error report.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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Vinayak26493
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This report I had sent along with logs. Please check and even you can try reproducing issue internally with Samsung test team.
Steps to reproduce.
1. Connect Samsung galaxy buds+ and start listening music on YT music.
2. Remove and insert 1 bud at a time from ear.
3. In multiple instance you'll see after inserting bud again in ear music starts playing only in one bud.
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