cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

Fix Errors and Update Software

(Topic created on: 01-07-2021 07:12 PM)
74 Views
ManikandanR
Active Level 4
Options
Discussions
Dear Samsung, 
 I have found that Error in Android 11 with One UI 3.0 fast draining the Battery Performance in using the Instagram Videos and YouTube Videos. Kindly Fix this Issues and Update Softwares...
0 Likes
1 Comment
IndiaBetaTeam
Moderator
Moderator
Options
Discussions

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

To resolve your device battery drain issue please visit this link: https://www.samsung.com/in/support/mobile-devices/samsung-mobile-battery-drain-issue/

 

If the issue still persists, kindly send system log file using Samsung member application i.e. Samsung member BETA app > BETA feedback > Send feedback > Error report > Collect log files > attach.

 

Note: Please fill out the below two items in detail when registering error report on Samsung members.

1. Point of rapid discharge
(Example: 7: 00 pm to 10: 00 pm last night)

2. Detailed description in case of rapid discharge
(Example: I felt a rapid discharge when I came home while reading feeds on Instagram and watching video on YouTube. )


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

0 Likes