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Original topic:

F23 mobile Network dropping issue

(Topic created on: 11-13-2023 09:16 AM)
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SmartboiJinit
Active Level 1
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With the latest update the F23 5G has started dropping connection out of nowhere and the phoneis in owrfectly fien condition. This issue happens frequently and another reason that it drops connection is after I disconnect from wifi and try to start using the mobile data.
5 Comments
IndiaBetaTeam
Moderator
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Dear Samsung member,

Greetings from Samsung customer support.

Kindly share logs just at the time of the issue occurring as without logs issue cannot be analyzed this issue. Please share the complete issue description, please share video/image, logs, and report issues just at the time of occurring with the video.

To attach the log file:- Samsung member > Click on beta banner > Switch to beta mode > Beta feedback > Send feedback > Error report. This will help us to further investigate and resolve your concern.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
India Beta Team

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Møňū
Active Level 10
Discussions
Yes 5G network dropping
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Mattoor
Active Level 3
Discussions
Yes, I'm also using F23. Not able to access the (mobile data)internet.
Please fix this at earliest. Else this will be big impact for beta user and beta testing programme too.
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Mattoor
Active Level 3
Discussions
Even I faced the same issue, later I tried removing and re-inserting the sim works.
Please the same this may work.
Thanks
SmartboiJinit
Active Level 1
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It works but after some time the issue resumes
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