sandeep_d
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2 weeks ago in
Discussions
Device(s) Involved:
Smartphone: Samsung Galaxy S25 Ultra
Wearable: Samsung Galaxy Watch 5 Pro
Audio Device: Oppo Enco Air3 Pro (TWS earbuds)
Car System: Android Auto (wireless)
Issue Description:
There are two major Bluetooth-related issues when using the Galaxy S25 Ultra with Galaxy Watch 5 Pro, Android Auto, and Oppo TWS together:
1. Call Handling Bug:
When both the Galaxy Watch and Android Auto are connected via Bluetooth:
- If a call is answered using the phone, both the Watch and Android Auto continue to ring.
- Even after the call is disconnected, the ringing doesn’t stop on the Watch and Android Auto.
- Android Auto does not show any option to disconnect the ringing.
- For Watch the only workaround is to manually end the call from the Watch.
- This behavior causes rapid battery drain on the Watch due to continuous ringing.
2. Audio Quality Issue with Oppo Enco Air3 Pro:
When the Oppo TWS is connected:
- Sound quality is poor, especially the bass is missing and audio feels distorted.
- Sometimes, disconnecting and reconnecting Bluetooth temporarily resolves the issue.
Troubleshooting Done:
- Disconnected and reconnected all Bluetooth devices.
- Removed and re-paired devices.
Expected Behavior:
- After answering a call from the phone, all other connected devices should stop ringing.
- TWS audio should maintain high-quality sound, especially during music playback or calls.
Request:
Please investigate the Bluetooth handling and audio routing behavior across Galaxy S25 Ultra, Android Auto, Galaxy Watch 5 Pro, and third-party TWS devices. These issues affect real-world usability and battery performance.
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a week ago in
DiscussionsDear Samsung Member,
Greetings from India Beta Team!
We acknowledge your feedback. However, we request you to please report this feedback on the Error section, along with the logs. This would help us analyze your issue in a better way.
The path to report error is as below:
Open Samsung Members -> Click on beta banner -> Switch to beta mode-> Beta feedback -> Send feedback -> Error report
Thank you for being our valued customer.
Warm Regards,
India Beta Team
