Original topic:

Apps inside Secure Folder Crashes while accessing UPI Payment Screen.

(Topic created on: 10-05-2023 03:16 PM)
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aravindKamireddy
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Apps in the #securefolder are crashing while trying to access payment screens in-apps.

Here I'm talking about "Swiggy" & "PhonePe", both were inside Secure Folder.

I experienced app crashes while accessing the payment screens, for now I only had to do UPI Payments, and this crashes happened.

And this is happening every time while processing to payment screens.

But the UPI Payment from "Swiggy" is being handled by "Samsung Wallet" outside "Secure Folder". "Samsung Wallet" will trigger the UPI Payment pop-up, I'll also enter UPI Pin it shows the payment confirmation"tick" and closes all of a sudden, but amount won't be debited. and the "Samsung Wallet" Popup closes.


Swiggy Version: 4.41.1

PhonePe Version: 23.09.01.0


As I stated above,

Every app using UPI Payments crashing while processing to Entering UPI Pin Screen.

This is only happening for the apps in Secure Folder that has UPI Payments.

Device: S22 Ultra (SM-S908E/DS) 1TB Variant.
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IndiaBetaTeam
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Dear Samsung member,

Greetings from Samsung customer support.

Kindly share logs just at the time of the issue occurring as without logs issue cannot be analyzed this issue. Please share the complete issue description, please share video/image, logs, and report issues just at the time of occurring with the video.

To attach the log file:- Samsung member > Click on beta banner > Switch to beta mode > Beta feedback > Send feedback > Error report. This will help us to further investigate and resolve your concern.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
India Beta Team

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