When people call me with phone calls they can hear me but when I make the voice note on Watsapp or do a voice recording on my phone there's no sound at all
Contact Samsung by opening the Members app, go to Support on the bottom right corner and scroll untill you see Error Report. Click on it and follow the steps
I hate to be the bearer of bad news, but this is not a new problem. Don't waste your time contacting Samsung - that's a revolving door you don't want to enter. As far as Samsung is concerned, there's no problem, or an update didn't update correctly/fully. They'll make you jump through ALL the hoops they can think of, and it will make no difference. I'm part of a thread where many community members speak of this issue. It's been happening since last year over a range of various different models. Some people seem to come right eventually, and others, like myself, are still having this persistent issue. What may help, on WhatsApp, when you make a voice note, it shows the sound waves of your voice going up and down, then you know it's recording. If it's just flat dots, stop and start again until you see those moving sound waves. I don't really use other apps for voice recording, so not sure if they have that same functionality, but worth a try. Sorry I don't have better news.
Thank you for reaching out allnamestaken, and our sincere apologies for the inconvenience caused.
Please follow the troubleshooting steps below;
Clear the cache of the WhatsApp and your voice recording app.
To clear an app's cache:
1. From the home screen, swipe either up or down to access apps. 2. Select Settings. 3. Select Apps. 4. Select the sort by icon next to 'Your apps'. 5. Select the switch next to'Show system apps' and select OK. 6. Select the appyou'd like. 7. Select Storage. 8. Select Clear cache.
Then soft reset your device. Press and holding the power and volume down buttons until the device restarts ( this will not erase data, it is just to reboot the device)
If the issue persists, reset App preferences as well;
1. From the home screen, swipe either up or down to access apps. 2. Select Settings. 3. Select Apps. 4. Select the menu icon in the top right hand corner. 5. Select Reset app preferences. 6. Select Reset.
Please also ensure your devices software is updated
Thanks Nicky_sam03. I've done all you have suggested and more; nothing works. The only thing I haven't tried yet, because I really would prefer not to, is do a full backup, restore to factory settings, and start loading the phone from scratch.
Thank you for reaching out Azea, and our sincere apologies for the inconvenience caused.
Please follow the troubleshooting steps below;
Clear the cache of the WhatsApp and your voice recording app.
To clear an app's cache:
1. From the home screen, swipe either up or down to access apps. 2. Select Settings. 3. Select Apps. 4. Select the sort by icon next to 'Your apps'. 5. Select the switch next to'Show system apps' and select OK. 6. Select the appyou'd like. 7. Select Storage. 8. Select Clear cache.
Then soft reset your device. Press and holding the power and volume down buttons until the device restarts ( this will not erase data, it is just to reboot the device)
If the issue persists, reset App preferences as well;
1. From the home screen, swipe either up or down to access apps. 2. Select Settings. 3. Select Apps. 4. Select the menu icon in the top right hand corner. 5. Select Reset app preferences. 6. Select Reset.
Please also ensure your devices software is updated
