Phone keeps restarting

[merv234]

Hi guys My m12 keeps restarting from Time to Time...software is upto date..anybody to help with a solution?

[AbRie_x]

M12 or A12?

[merv234]

M12

[AbRie_x]

Does it restart on its own or like when your doing something?

[merv234]

When I'm doing something with the phone.

[Tsogo_sam05]

Hi merv234

Thank you for reaching out to us and apologies for the inconvenience.

Have you put your device into 'Safe mode'? if not, 
Keep your device in 'Safe mode' for at least 2 hours. If this issue isn't occurring, then it's being caused by a third party app.

From the home screen swipe down to access settings.

Tap the power icon.

Tap Power off.

Tap Power off again.

Hold down the Side key to switch the device back on.

As the device is starting up, hold down the volume down button until the home screen appears.

The device will restart. Safe mode will now display in the bottom-left hand corner of your device to confirm that Safe mode has been enabled

[merv234 · Accepted solution]

Thank you will try this.