Original topic:

Two same apps

(Topic created on: 01-11-2023 04:17 PM)
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scustomer
Beginner Level 2
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Samsung Online Store
In samsung m33 mobile.  2 true caller app are visible in galaxy store in mobile but only 1 app is visible on home screen 
is it a virus ? 


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3 Comments
NOOB_1ST_ACC
Expert Level 5
Samsung Online Store
Do clear data of galaxy store.
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Samsung Online Store
Just clear the app data of Galaxy Store and it'll be fixed
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cs_member8
Moderator
Moderator
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Samsung Online Store

Dear Samsung member,

Greetings from Samsung customer support.

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same and please follow the easy troubleshooting steps which might help to solve the issue.

Clearing the app cache is kind of like a cleanse for your apps. It will get rid of residual files that could be slowing down the app.
Open Settings, and then swipe to and tap Apps. Select or search for the app you want to clear. Tap Storage, and then tap Clear cache.

If the issue still persists, kindly register your concern in the Samsung Members app (Samsung Members app > Get help > Feedback > Error report).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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