Samsung Gave Me My Instant Cashback [After 2 Months]

[tuhinkarmakar]

Hi everyone,

I have seen a lot of posts here saying that people didn't get discount/cashback on their HDFC Bank/ICICI Bank credit cards.

I was one of the people who faced this issue. I thought it was an issue with the bank. I filed complaints on all sorts of consumer forums. Escalated the tickets. But no result. The bank said it wasn't responsible for the cashback (which I thought was a stupid reply).

So for once, I decided to contact Samsung. The representative who replied said that I wasn't eligible for the cashback. I told him that I was eligible. I sent him the offer details and explained why I thought I was eligible.

And after a few weeks, I got a message from the bank saying that Samsung has "reversed" a transaction of ₹5,000 i.e. they sent me the cashback.

I am posting this story so that others can solve their cashback related issues. I got my "instant cashback" after 2 months.

[TheMystic]

I have never had such problems. I make over 90% of my online purchases on Amazon only.

[tuhinkarmakar]

I wish I could buy it on Amazon. The phone was available only on Samsung Shop. It was out of stock on Amazon.

[TheMystic]

Good that you narrated your experience here. Companies and banks often do this deliberately to save money, in violation of their own offers.

[Rishabh2701]

I Still haven't received it. They assured me it will be credited within 7 days but after 1 month nothing. Now they are not replying to my emails as well. I will wait 3-4days more and will complain to consumer court.

[tuhinkarmakar]

Yes, this is a new tactic. A lot of companies are following this, stopping replies after 4-5 days. I've seen this with Samsung, PayTM Money, PNB etc. File a complaint with the consumer court (not with the National Consumer Helpline). That'll get their attention.

[Sabareesh65]

Hi, 

I am also facing the same problem.. Can anyone tell me what to do now? How to complaint and where to do ?

[tuhinkarmakar]

Send an email to samsungshop@email.support.samsung.com with the offer detail document and transaction details.

[Members_epQ9T0Y]

I am also facing same issues, still caseback not received, i have used hdfc card