Original topic:

Icons, fonts larger scale and not lined up in application on DEX

(Topic created on: 12-24-2023 12:12 PM)
206 Views
Ghanim
Active Level 1
Options
Samsung DeX
I've suffering after the recent upgrade to UI 6, that the fonts and iconts are missed up in the applications on DEX.
I tried different HDMI cables and screen rsolotion, but it did not help.
I didn't have any issue with the same setup before the upgrade.

Below is an example from instagram, you can see how the icons are larger and on top of each other
The same thing with the fonts

I have the same issue with other apps like snapchat

This is very bad and very annoying.
Appreciate looking into the issue.

image


image


image



2 Comments
Samsung_specialist
Community Manager
Options
Samsung DeX


Here are some steps you can try to address the problem:
Check DeX Settings:

Open Samsung DeX settings on your device.
Look for display-related settings, including font size and icon size.
Adjust these settings to see if it resolves the font and icon display issues

Clear App Cache:

Navigate to the device settings.
Go to "Apps" or "Application Manager."
Find the Samsung DeX app and clear its cache. This may resolve any temporary data issues causing display problems.

If the issue persist, we kindly request you to submit an error report to our dedicated technical team. Your cooperation in this matter is highly appreciated. Please follow the outlined steps below to initiate the error reporting process:

Long press the Samsung Members icon on the Apps screen and Tap Error reports.
Tap OK on the agreement popup to send system log data.
Select Symptom category.
Describe the problem in detail and SEND.

Ghanim
Active Level 1
Samsung DeX
Thank you for your reply.

- Changing font and sizr and even screen resolution didn't help.

- Cleared cache for everything related to Dex, issue not resolved.

- Report as an error done already when I posted this the first time.

Please look into the issue as it destroyed the Dex experience after upgrading to UI6.
0 Likes