Original topic:

Quick share

(Topic created on: 03-08-2024 06:01 PM)
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Mitsh
Beginner Level 3
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Others
I wanted this issue to be noticed, so I gave a 1-star rating...after recent update where quick share integrated with nearby share...this app has literally stopped working it works well with galaxy devices but not with non galaxy devices can't even share/receive the files

So it's a major request to the samsung team pls look into it.
3 Comments
goodthings
Expert Level 5
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Please click Quick Share button and click on everyone, then go to device settings, click apps, click Quick Share App, click Quick Share App settings, then click on shre with non-Galaxy devices then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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goodthings
Expert Level 5
Others
Your's most welcome to here.
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cs_member10
Expert Level 5
Others

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you to share the log file. This will help us to further investigate and resolve this issue. However, we are taking your valuable feedback regarding this.

To attach the log file: Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support