Original topic:

Energy consumption not showing

(Topic created on: 2 weeks ago)
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Yuvi150
Beginner Level 2
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Samsung Air conditioner Energy consumption not showing in my samsung smart think app
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Mayur000
Active Level 6
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EC pin may be loosen
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Yuvi150
Beginner Level 2
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Who to check EC pin
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cs_member10
Expert Level 5
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Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would like to inform you that the Energy Consumption option will only be visible on the Smart Things application if you have air conditioners with a 5-star rating. If you have air conditioners with a 3-star rating, then the Energy Consumption option will not be available. However, If you have other concerns regarding Samsung products, kindly feel free to get in touch with us.

Warm Regards,
Samsung Customer Support

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