Original topic:

WhatsApp call notification issue on s24 ultra

(Topic created on: 01-30-2024 08:10 PM)
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Guptaapurva
Active Level 5
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My Galaxy
anyone facing the issue on s24 ultra for WhatsApp notification sound ?
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2 Comments
Abhi_Rishi
Active Level 5
My Galaxy
I'm facing issue with calls, unless device is unlocked it is not ringing.
Thankfully I'm connected with phone link on my laptop so getting rings there.
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cs_member8
Moderator
Moderator
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My Galaxy

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you to share the log file. This will help us to further investigate and resolve this issue.

To attach the log file: Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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