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12-12-2023 11:00 AM (Last edited 12-12-2023 11:01 AM ) in
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12-12-2023 05:03 PM in
My GalaxyDear Samsung Member,
Greetings from Samsung Customer Support!
As per your query, we would request you to kindly perform the following steps to resolve your issue.
Check your device in safe mode: https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/
Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/
Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...
If the issue persists kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
Warm Regards,
Samsung Customer Support