Gallary cover photo issue

[Rutu2123]

Hello member,

 I have s22 ultra and there is one issue related cover photo in gallary. In my s22 ultra gallary in video folder cover page of video not shown. I attached screen shot of gallary. Also cant able to play video. But when i open it in vlc player it is playing properly.

 If anybody have solution i will be grateful to him or her.

[cs-member11]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Thank you for sharing your concern. We acknowledge your query and apologize for the same. We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please register your concern in Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[cs-member11]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. Please perform the below mentioned steps to resolve the issue:

* Check app cache: Clear cache memory of a particular application: Setting >Apps >Now pick the app. For example 'Samsung Internet' >Storage >Clear Cache.

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application>Support>Type your query>Ask a question/Tap an error report>Send)

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[kaslokesh]

Maybe you have downloaded these videos using vlc player.. Then these videos will not play in native video player

[stokleygary]

I have the same issue