As per your concern, we would request you to kindly perform the following steps to resolve your issue.
Note: Be sure to use the earbud tips and wing tips that best fit your ears. Using the incorrect size can cause the call output to sound low or make you sound muffled when you speak. Note: On the Galaxy Watch, you can enable and disable vibration from the Quick settings panel.
You also have the option of using several temporary modes like Do Not Disturb, Theater mode, and Bedtime mode to silence everything while you're occupied.
1: Check the direction of each earbud: When you insert the earbuds into your ears, make sure the wing tips are facing upwards until they sit comfortably. Then, rotate the earbuds left or right for a snug fit.
2: Adjust the volume on your device: You can increase the sound on the connected phone using the Volume Up key. If the volume is set to max but the sound output is low, it is probably because the phone and earbuds have two separate volume controls.
To control the volume on the earbuds themselves, you will need to set up touchpad commands. You should also should check the media volume limiter settings.
3: Make sure the microphone isn't muted: If others cannot hear you during the call, make sure you haven't muted the microphone. When you tap and hold the touchpad during a call on the Galaxy Buds or Buds+, you may accidentally turn off the microphone that's built into the earbuds. Nothing will be displayed on the device when you mute the call using the earbud touchpad, so you may not be aware that the microphone was disabled.
To unmute the call, just tap and hold the touchpad to turn on the microphone again. Check the phone to make sure the call isn't muted in the Phone app.
4: Check the earbuds' battery status: If the earbuds have a low battery, it may be necessary to charge the earbuds. You can check the battery level in the Galaxy Wearable app.
Alternatively, you can insert the earbuds in the case to check the battery life. Depending on your earbuds, the charging case indicator light will be located on the front or rear of the case.
5: Inspect the earbuds for dirt and damage. * Be sure to regularly clean the earbuds. The build-up of dust, earwax, or other debris in the earbuds can make it difficult to hear. * Inspect the air ducts and speakers to make sure they are clean as well. * Inspect for a cracked or lifted case, and broken, bent, or loose parts. * If you see obvious damage, cracks, or small chips on the earbuds, this means that the earbuds have suffered from an external impact. This can impair the earbuds and its functions. * The earbuds are not impervious to water damage in any situation. Exposure to water, liquids, or chemicals can cause damage or issues with the earbuds. Note: Damaged products are not covered under warranty. You will need to buy a replacement if the earbuds or case is damaged. Visit Samsung.com to purchase a pair of earbuds.
6: Restart both devices: If you continue to experience problems, restart the earbuds, and then make sure the earbuds' software is up to date.
In case the issue still occurs, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
