Original topic:

Unable to connect to the wifi

(Topic created on: 04-09-2024 04:37 AM)
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DamnAged
Beginner Level 2
Options
Galaxy Z
I am using the fold 4, since today I am unable tk connect it to wifi, using the galaxy book 4 as well and the wifi is working in it. Have tried resetting wifi and Bluetooth networks, rebooting, tried using it in safe mode to see if any app is creating an issue. In any of the above the scenarios the wifi does not work. Anyone facing the same issue or had ever faced it? What to do now?
4 Comments
goodthings
Expert Level 5
Galaxy Z
Please reset network setting of both Sim one by one and than reset all settings of your's device in general management settings also Flight ✈️ mode on n off one time, restart your's device without any Sim in slots, interchange Sim in slots, turn off power saving mode then try to it's again, also go to wifi setting and click on intelligent wifi. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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goodthings
Expert Level 5
Galaxy Z
Your's most welcome to here.
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cs_member9
Active Level 7
Galaxy Z

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue. However, we are taking your valuable feedback regarding this.

Forget the Network: Settings> Connections> Wi-Fi> Wi-Fi network>Tap and hold the Wi-Fi network that you're having trouble with until the menu allows you to select Forget Network.

Kindly reset the network settings. Settings> General Management> Reset> Reset Network Setting.

Switch off your Router (at the wall or with the power button on the router) and wait for 2-3 minutes before switching it on. While you're waiting, press the Power button on your mobile device and select Restart.

Once the router has been successfully connected to the internet again, try to connect to your network on your mobile device.

Make sure there is no interference between the router and your mobile device. Concrete walls, fridges, and microwaves can all interrupt the Wi-Fi signal.

Kindly check and disable the Airplane/Flight Mode on your device.

Update device software (If Software update available): https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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DamnAged
Beginner Level 2
Galaxy Z
It works while the the device is folded but when I unfold it the wifi gets disconnected
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