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04-09-2024 04:37 AM in
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04-09-2024 06:55 AM in
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04-09-2024 06:55 AM in
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04-10-2024 11:15 PM in
Galaxy ZDear Samsung Member,
Greetings from Samsung Customer Support!
As per your concern, we would request you to kindly perform the following steps to resolve your issue. However, we are taking your valuable feedback regarding this.
Forget the Network: Settings> Connections> Wi-Fi> Wi-Fi network>Tap and hold the Wi-Fi network that you're having trouble with until the menu allows you to select Forget Network.
Kindly reset the network settings. Settings> General Management> Reset> Reset Network Setting.
Switch off your Router (at the wall or with the power button on the router) and wait for 2-3 minutes before switching it on. While you're waiting, press the Power button on your mobile device and select Restart.
Once the router has been successfully connected to the internet again, try to connect to your network on your mobile device.
Make sure there is no interference between the router and your mobile device. Concrete walls, fridges, and microwaves can all interrupt the Wi-Fi signal.
Kindly check and disable the Airplane/Flight Mode on your device.
Update device software (If Software update available): https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/
Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...
In case the issue still occurs kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/
Warm Regards,
Samsung Customer Support
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04-10-2024 11:33 PM in
Galaxy Z