Thanks for being a part of Samsung community. We would like to inform you kindly follow the steps below to resolve your concern:- - Navigate to apps >> Settings >> Apps >> Tap on three dots >> Reset app preferences. - Navigate to apps >> Settings >> Accessibility >> Hearing >> Mute all sounds >> Enable and disable. - Check with other Samsung headphone. - Please run your device in safe mode. - Please do reset your device on factory mode after taking the data backup Via Smart switch.
Be sure to hit ♡ when you find an answer that works for you. For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
