TOUCH NOT WORKING ON SOME APP

[rijil]

Dear Team,

In recent Days....it has been noticed that my S21 fe 5g (Exenos)..is getting heaten up with doing any work...and it is showinf frequent pop up notification as Samasung keyboard stopped and process has been stoped unexpectedly. And now i cant even use WhatsApp..while opening whatsapp..the touch screen stoped working...

Does it is happening to me only or is it having to anyone else.The Chain of problem started after software upated to 6.0

[rijil]

Look the notification...after not working it is showing like this

[goodthings]

Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also ,click 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

Your's most welcome to here.

[Xpressnote]

If it's a system or processor fault then Sam's matter.
One time u can check in safe mode or resetting the device.

[Malaydas88]

In Summer You Can literally Press your Cloths with S21FE .. it's is really heat up quickly.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we want to inform you that while using third-party and streaming services can cause your device to heat up due to high power consumption. Closing these apps might help cool down the device, but if the problem persists, follow the steps below. If the issue is only present while using WhatsApp, the app is likely the cause.

1. Galaxy device Battery drain issue: https://www.samsung.com/in/support/mobile-devices/how-can-i-optimise-and-extend-the-battery-life-on-...

2. Galaxy device touch issue: Remove the screen protectors and cover from the device once and check the issue after restarting the device.

Press the power and volume down keys simultaneously for a few seconds.

Check space availability: Settings > Device Care >Storage.

Clear app cache through Device care:
Settings > Device care > Storage > CLEAN NOW.

The clear cache memory of a particular application:
Settings > Apps > Now pick the app you like to clear off the cache memory > Storage > Clear Cache.

Reset the device Settings: Settings > General Management > Reset settings>Reset all settings to their default.

Keep your app updated: Tap on Google Play Store app or Galaxy Store> Manage apps & device> Apps available to update> If you want to update apps individually, tap See details and then tap the Update button next to the app you would like to update.
Note: kindly contact the particular application helpline once, to make sure there is no issue from their end.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support