Original topic:

Screen discoloration

(Topic created on: 10-04-2023 09:37 AM)
683 Views
anurag22
Active Level 7
Options
Galaxy S
My galaxy s10 lite's screen got discoloration with slightly greenish/greyish effect now colors looks dull it happened after last security update. Please guide me how to fix this problem.
7 Comments
TanmayK
Active Level 10
Galaxy S
Kind of a same problem is happening with my F62. Like a layer of filter is coming and going over the screen and jittering as I type this. I need the solution too.
My security update was of August. What's yours?
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anurag22
Active Level 7
Galaxy S
Mine is from june
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anurag22
Active Level 7
Galaxy S
Soon this layer it will be permanent🙁coz I also had this problem initially n now it's permanent
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TanmayK
Active Level 10
Galaxy S
Have you visited the service center? What did they say?
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TanmayK
Active Level 10
Galaxy S
Have you tried Factory Reset?
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cs_member10
Expert Level 5
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

1. Go to Settings>>Display>>Adjust the brightness.

2. You can check the device in safe mode and for the same mode you can tap on the given link. https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/

3. Update device software: Settings >> Software update >> Download and install.

4. Reset the device.
Note: Kindly create a data backup of your device via the smart switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
Remember the Google password before resetting the device because it is required during the initial setup.

If you do not remember then advise to reset (Forgot password) the Google account.

5. For this; Open Gmail (https://accounts.google.com/servicelogin)>>Select forgot password>>Select "try another way" like mobile number, security question, etc.>>Select Next>>Enter a new password>>Tap on Next.

6. Apps>settings> general management>reset (Reset your device to its factory default settings. This will erase all data, including files and downloaded apps.)

In case the issue still occurs. Please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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arnablaha
Active Level 6
Galaxy S
Here is the full story bro
https://r2.community.samsung.com/t5/Galaxy-M/M51-amoled-display-problem/td-p/14725758?src=ShareByUse...
They will surely said you that you are only one who is facing this kind of problem, after update. So you have to pay the Screen replacement cost almost around 9k. But we are many people who have different kind of Screen problem after security update. So take some backup and then mail the Samsung CEO help desk with some photos, videos of the problem. Here are tons of reports and complain about screen problem but still they act like you are the only one who have this kind of problem. So welcome to the group...
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