Original topic:

Samsung s24 ultra front camera low light

(Topic created on: 3 weeks ago)
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akshaythakur1996
Beginner Level 2
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Galaxy S
Hello if anyone from samsung is able to see this please guys take s24 ultra and go in dark room and make a video call to someone , such a waste of money 10 times more cheaper phone can do better than this i dont know its software problem or hardware. And i have serached this problem is not with one or two phone every phone is same .. in low light video call are so disturbing that i am going to return the phone and buy something else ..
1 Comment
cs_member10
Expert Level 5
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to further investigate and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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